Refund and Returns Policy

Refund & Returns Policy (Exchanges Only) 

At HOVINA GLASSES, your satisfaction is important to us. While we do not offer cash refunds on eyewear purchases, we offer a 7‑day exchange to help you get the right fit, style, and setup.

At a glance

• No refunds on all eyewear
• 7‑day exchange window (from the day your order is delivered)
• Clearance items are not eligible for exchange
• Items must be unused, in original condition, and in original packaging

7‑Day Exchange Policy (Frames)

You can request an exchange within 7 days of delivery if:

• The frame is too small or too big, or
• You want a different frame style

Exchange value options

• Exchange for an item of the same value, or
• Upgrade to a higher-priced item by paying the difference (where applicable)

Prescription Lenses / Customized Orders 

Prescription lenses are custom-made for you. Because of this:

• If the issue is fit/style of the frame: we can exchange the frame (as long as it meets the exchange conditions). Lens handling will depend on the lens type and condition.
• If there is a confirmed production error by us (e.g., wrong lens power vs. the prescription you provided, wrong lens type vs. what was agreed/selected), we will correct or remake the lenses.
• If you change your mind after production (e.g., new prescription, different lens option, coating upgrade), we can still help, but it may require an additional fee (because lenses are customized).

Lens recommendations (so you choose right the first time)

Not sure which lenses to get? We can recommend the best option based on your prescription and lifestyle (work, driving, screen time, fashion, etc.).

Before you order, message us on WhatsApp with:

• A clear photo of your prescription (or type it out)
• Your main use (reading, work, distance, all‑day, fashion)
• Any preferences (anti-glare, photochromic, blue-light, thinner lenses)

We’ll guide you on what’s best before checkout to reduce mistakes and exchanges.

Contact for lens help

• Email: info@hovinaglasses.com
• Call/WhatsApp: 07083450655

Exchange eligibility (conditions)

To be eligible for an exchange:

• The item must be unused and in the same condition as received
• It must be returned with original packaging and included accessories

How to request an exchange

To start an exchange, contact us with your name and order details, and we’ll guide you through the next steps:

• Email: info@hovinaglasses.com
• Call/WhatsApp: 07083450655

Return address (for exchanges)

If approved, send or drop off the item at:

Suite 25, Aderonke Plaza, 20 Olowu Street, Ikeja, Lagos

Shipping for exchanges

• Customers are responsible for return shipping costs
• Delivery time for your exchanged item may vary depending on your location

Need help?

For questions related to exchanges and lenses, contact us:

• info@hovinaglasses.com
• 07083450655 (Call/WhatsApp)